Privacy Policy

This privacy policy explains how 24hr Auto Locksmith Leeds ("we", "us", "our"), operated by Ian Wilson, collects, uses, and protects your personal information when you use our website (https://24hrautolocksmithleeds.co.uk) or our mobile auto locksmith services across Leeds. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

24hr Auto Locksmith Leeds is a mobile auto locksmith service operated by Ian Wilson, providing car key replacement, emergency lockout, key programming, and related services across Leeds and the surrounding West Yorkshire area.

Business address: 64 Crossgates Rd , Cross Gates, Leeds LS157NN, Cross Gates, Leeds LS15 7NN
Phone: 07724 214298
Email: 24hrautolocksmith@gmail.com

What Information We Collect

We collect information you provide directly to us, as well as some information automatically when you visit our website.

Information you give us directly

• Name and contact details (phone number, email address) when you call, message, or submit a contact form
• Vehicle details (make, model, registration) needed to carry out key replacement or locksmith services
• Your address or location when booking an on-site callout
• Payment information when you pay for a service (processed securely — we do not store full card details)
• Any other information you choose to share with us via WhatsApp, email, or phone when discussing your enquiry

Information collected automatically

• Standard technical data such as your IP address, browser type, and device information when you visit our website
• Pages visited and time spent on our website, collected via cookies and analytics tools
• Location data if you use a click-to-call or WhatsApp link, limited to what your device or browser shares

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry and arrange a locksmith callout
• To carry out the service you have requested (key replacement, lockout assistance, programming, diagnostics, etc.)
• To take payment for services provided
• To contact you about your booking, including confirming arrival times
• To improve our website and services based on how visitors use our site
• To comply with legal obligations, such as record-keeping for tax and accounting purposes

We do not use your personal information for automated decision-making or profiling, and we do not sell your data to third parties.

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract — where processing is necessary to provide the service you have requested (e.g. your address to attend a callout)
• Legitimate interests — where processing helps us run and improve our business, provided this does not override your rights
• Legal obligation — where we are required to retain certain records, such as invoices, for tax purposes
• Consent — where you have actively opted in, such as subscribing to marketing communications (if applicable)

Vehicle Ownership Verification

As part of our standard security process, we may ask for proof of vehicle ownership before carrying out key replacement or programming work. This is an industry-standard precaution to prevent unauthorised access to vehicles, and any documents shown to us (such as a V5C logbook) are not copied, stored, or retained unless you specifically ask us to keep a record for your own reference.

Who We Share Your Information With

We do not sell or rent your personal information to third parties. We may share limited information with:

• Payment processing providers, solely to process payment for services rendered
• Our website hosting and analytics providers, who process technical data on our behalf under their own data protection obligations
• Professional advisors (such as an accountant), where necessary for legitimate business and legal purposes
• Law enforcement or regulatory bodies, where we are legally required to do so

How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes it was collected for:

• Booking and service-related communications are typically retained for up to 24 months for customer service and warranty purposes
• Invoices and payment records are retained for a minimum of 6 years in line with UK tax record-keeping requirements
• Website analytics data is retained according to the default settings of the analytics tools we use, typically 14–26 months

Cookies

Our website may use cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use our site. Cookies may be used for:

• Essential website functionality
• Analytics, to understand which pages are most useful to visitors
• Remembering your preferences on return visits

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some website functionality.

Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right to access — you can ask us what personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate information
• Right to erasure — you can ask us to delete your data, subject to our legal retention obligations
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to object — you can object to processing based on legitimate interests
• Right to data portability — you can ask for your data in a portable format where technically feasible

To exercise any of these rights, contact us at 24hrautolocksmith@gmail.com or call 07724 214298. We will respond within one month, as required by law.

Your Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO). We would, however, appreciate the opportunity to address your concerns directly first — please contact us using the details above.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This includes secure handling of contact and booking information and not storing full payment card details.

Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, WhatsApp, or review platforms). We are not responsible for the privacy practices of these external sites, and we encourage you to review their own privacy policies.

Children's Privacy

Our services are intended for adults arranging vehicle-related locksmith services. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated "last updated" date. This policy was last updated on 18 July 2026.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

24hr Auto Locksmith Leeds
64 Crossgates Rd , Cross Gates, Leeds LS157NN, Cross Gates, Leeds LS15 7NN
Phone: 07724 214298
Email: 24hrautolocksmith@gmail.com